Contact information

How to reach us

Email is the fastest way to reach us: info@novabittech.shop. We answer every message in English, usually within one business day. Please include your order number if your question is about an order.

You can also call us on +44 7848 460734 between 09:00 and 17:00, Monday to Friday, United Kingdom time.

Postal address

MR PAUL ANDREW MARSDEN
43 Potato Wharf, Eye, Manchester, M3 4NX, United Kingdom

What to include

For a delivery question, send the order number and the delivery postcode. For a damaged item, send your order number and photographs of the item and the packaging within 48 hours of delivery. For a parcel that has not arrived, contact us within 7 days of the estimated delivery date.

Returns

Returns are accepted within 30 days of delivery on unworn items with tags attached. Email us before you send anything back so that we can confirm the return address and log the return against your order.

Not the right department?

Wholesale, press and collaboration enquiries go to the same address and are passed to the right person. We do not sell customer data, and we never ask for card details by email.